shipping policy

Welcome to A&A EMERALD! We're committed to delivering your toys, dry groceries, and clothing safely and efficiently. Please review our shipping policy below for details on delivery times, fees, and procedures.

🛍️ What We Ship

We currently offer shipping for the following product categories:

  • Toys – All types of toys for kids and collectors

  • Dry Groceries – Packaged non-perishable food and pantry items

  • Clothes – Apparel for all ages

🌍 Shipping Locations

We currently ship to  UK

  • We do not ship to P.O. Boxes, APO/FPO addresses, or international destinations unless stated otherwise.

⏱️ Processing Time

  • Orders are processed within 1–2 business days (excluding weekends and holidays).

  • During high volume periods (holidays, sales), processing may take an additional 1–2 days.

🚚 Estimated Shipping Times

Region Estimated Delivery Time
Domestic (Local) 3–7 business days
International 7–21 business days

 

Note: These are estimated times. Delays may occur due to customs, weather, or carrier issues.

💵 Shipping Rates

We offer the following shipping options:

  • Standard Shipping – [Flat rate or calculated at checkout, e.g., $5.99 or Free over $50]

  • Express Shipping – [Optional, e.g., $15.99, 1–3 business days]

  • Free Shipping – On orders over [e.g., $75 or specific promotions]

Shipping fees are calculated at checkout based on the destination, package size, and weight.

📦 Order Tracking

Once your order ships, you'll receive a tracking number via email. You can use it to track your shipment through our website or the courier’s tracking page.

🧾 Customs, Duties & Taxes

International orders may be subject to import duties and taxes (including VAT) once the shipment reaches your country. [Your Store Name] is not responsible for these charges and they must be paid by the recipient.

🚫 Shipping Restrictions

We do not ship:

  • Perishable or refrigerated food

  • Hazardous materials

  • To restricted regions or embargoed countries

📬 Lost, Delayed, or Damaged Packages

If your package is lost or arrives damaged:

  1. Contact us at [Your Contact Email] within 7 days of the delivery date.

  2. Provide your order number and relevant photos (if applicable).

  3. We’ll work with the carrier to resolve the issue or provide a replacement/refund where appropriate.

❓Questions?

If you have any questions or concerns, reach out to our support team:

📧 Email: [Your Email]
📞 Phone: [Your Phone Number]
📱 Chat: [Your live chat link, if available